Early communication
Send a cancellation or change request promptly.
Booking-specific terms
Any advance payment or deduction must follow terms communicated for that booking.
Keep records
Retain confirmation, payment proof and cancellation acknowledgement.
Purpose and Scope
This page explains how to request a change or cancellation for an enquiry or a confirmed travel arrangement made with Shinezo Cabs. The applicable conditions depend on what was communicated and accepted for the specific journey. If a written quotation or confirmation includes separate cancellation terms, review those terms before proceeding.
A website enquiry alone is not a confirmed booking and does not itself create a payment or refund transaction.
How to Request Cancellation
Contact Shinezo Cabs as early as possible using the published phone number or email address. Include the traveller name, registered mobile number, route, travel date and any booking reference provided by the team. Clearly state whether you want to cancel the entire journey or only change part of the itinerary.
A cancellation request should be treated as received only when the team acknowledges it through a communication channel. Keep the acknowledgement for your records.
Changes and Rescheduling
If you want to change the date, pickup time, pickup location, destination, passenger count or vehicle category, contact the team before the existing schedule. The revised request will be subject to vehicle availability and any applicable fare difference or operational conditions.
A change is not confirmed until the team communicates the revised details. Do not assume that the original vehicle or quotation will remain available after a date or itinerary change.
Advance Payments and Refund Eligibility
The website enquiry form does not collect online payment. If a separate payment or advance has been requested and accepted for a confirmed booking, refund eligibility must be assessed against the specific written terms shared at that time and any applicable law.
This general page does not invent a fixed cancellation percentage, deduction, refund window or payment method. Ask the team to confirm the applicable amount and basis in writing for your booking before making a payment.
Refund Processing and Records
Where a refund is approved, the team should communicate the approved amount, any applicable deductions, the expected processing method and the information needed to complete it. Actual credit timing can depend on the bank, payment provider or other financial intermediary.
Retain payment proof, the booking confirmation and cancellation acknowledgement. Do not share card PINs, passwords or one-time passcodes with anyone claiming to process a refund.
Cancellation by the Service Provider
If Shinezo Cabs is unable to provide the confirmed arrangement, the team should contact the traveller and explain the available options, which may include an alternative vehicle, revised schedule or cancellation. Any refund or adjustment should follow the terms communicated for that booking and applicable law.
Travellers should verify any proposed substitute vehicle or changed fare before accepting a revised arrangement.
No-Show, Late Arrival and Waiting
If the traveller is not present at the agreed pickup point or cannot be reached, the team may need to apply the waiting or no-show conditions that were communicated during confirmation. The exact waiting allowance and any resulting charge should be confirmed in the specific booking terms.
If you expect a delay, contact the driver or support contact as soon as possible. The team can then advise whether the pickup schedule can be adjusted.
Events Outside Reasonable Control
Severe weather, road closures, government restrictions, natural events, public emergencies and other circumstances outside reasonable control can affect a journey. Contact the team to discuss a practical change or cancellation. Any financial adjustment should be assessed against the confirmed booking terms and applicable law.
For hill routes, pilgrimage destinations and seasonal travel, allow flexibility and check current local advisories close to departure.
Contact for Cancellation Support
For cancellation, rescheduling or refund questions, contact Shinezo Cabs at +91 96548 61739, 011 4103 9223 or 9356779356. You may also write to shinezocabs28@gmail.com or info@shinezocabs.com. Include only the details needed to identify your enquiry or booking.
The office address published on the website is A-11, 80 Gaj Colony, Jeewan Park, Badli-110042. Keep all communications and confirmations until the matter is resolved.
Speak with Shinezo Cabs
For route questions or booking assistance, call +91 96548 61739 or email info@shinezocabs.com. Office: A-11, 80 Gaj Colony, Jeewan Park, Badli-110042.